Q-Count

Q-Count: Queue monitoring & management

Queue Management- Improve Customer Experience

Q-Count is the world's only multi-lane video-based platform for assessing, controlling, and improving queuing challenges. This product collects and delivers a real-time picture of the number of customers, shopping units or carts waiting in each checkout lane and tracks customer waiting times. Q-Count delivers the ability to eliminate the bottlenecks in your business with a simple, seamless and affordable system.

Applications & Benefits

The Q-Count improves customer service and supports streamlined staffing while optimizing customer retention through improved customer service. It provides management the controls for evaluating the number of customers waiting for service, minimizing or eliminating bottlenecks.

The Q-Count provides real-time feedback to predictive scheduling systems and historic data required to optimize existing workflow management platforms. Additionally, it provides real-time alerts when customer wait times exceed pre-defined policies.

Features

• Stand alone, easy to install and maintain
• Collects, stores, and communicates the data from monitor units completely unattended.
• Patented algorithms allow calculation of different standing and waiting times for customers in one or multiple lines.
• Counts total number of people waiting in each line, average, minimum, and maximum wait times for each line / lines.
• Customers that abandon the line but leave a cart and return will have their accumulated wait time registered.
• Accuracy is unmatched, regardless of the density or type of queue.
• Alerts when customer wait times at the service point exceed a pre-defined timeframe.
• Each Q-Count unit has unlimited detection zones to accommodate each service area / checkout lanes unique needs.
• Incorporates automatic adjustment to compensate for environmental and physical changes such as promotional stands and store fixture changes.
• Accurate queuing predictability and scheduling.
• Feedback on existing prediction accuracy.
• Minimize overstaffing while maintaining predefined customer service policy.
• Critical input and real-time feedback for Predictive Scheduling software.
• Includes AdminCount software utility located on a non-dedicated centralized server enabling remote calibration, zone changes, auditing and reporting hierarchy for all Q-Count units installed.